Financial Solutions: Customer Satisfaction Survey | binds.co

Finance

Innovate and create lasting relationships

 

Technology is shaping the financial market and the way people interact with companies and systems. Binds.co supports brands in operating strategically, transforming and customizing services according to customer demands, seeking practicality. A large set of data will help optimize service, offer solutions and reduce bureaucracy, ensuring better results and highlighting competitiveness.

Track the customer satisfaction at every stage of the journey.

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Include unique data in planning

Get unique data whenever customers sign in to agencies, use the app, or talk to representatives. Capture in real time, at all touch points and throughout the stages of the customer lifecycle, their new needs and behaviors.

Deepen in the pain of your customers

Close the Loop

Answer survey feedbacks without leaving the platform. Appreciate positive comments from client promoters and investigate negative cases to understand the root cause of public pain. Thus, reduce abandonment and enhance loyalty.

Anticipate resolutions for accurate calls

Text Analysis

Formerly identify the highest occurrences and demands with Wordcloud. It presents the most cited terms in text reviews and which aspects need the most attention. Be prepared to deliver the right solutions and optimize the work of your team, avoiding the emergence of repetitive cases.

Unique solutions for all challenges.

Check out all binds.co platform solutions

 

 

 

Customer Service

Customer service is one of the most important pillars of experience management. The binds.co platform helps your team be effective.

Retail

After an online or physical store purchase, the fulfillment approach is already an expected step in the process, and decisive to complete the experience.

Health

Offering humanized health care is making sure that all patients and their families have a great experience.

Marketing

Validating marketing and events through customer satisfaction surveys is a constant need in project management.

Human Resources

Measuring employee satisfaction can be a competitive differentiator. A good work environment promotes engagement and helps retain talent.

B2B CX

Align expectations, have a clear action plan, and deliver excellence in customer experience. Understand why your customers abandon your service.

Talk to Us!

Let’s chat about your project.

+55 11 2985 2980            +55 11 2305 5250            hello@binds.co

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