binds.co | Monitor 24h Customer Satisfaction

We help your company to create unforgettable experiences.

...

Bring the customer experience into your everyday business

How can binds.co help your business understand every single point of this journey?

Listen

Hear the voice of the customer at any point on the journey, on any contact channel.

Build custom surveys to measure every point of your customer experience. Our platform has no search limits, no user limits. Works with any KPI in addition to the traditional NPS, NES, CES and CSAT.
Text Analysis

Our text mining algorithms process large volumes of unstructured comments.

Textual Analysis automatically lists the most latent themes so that you can analyze in depth what your customers are saying about your company, brand or product.
Realtime Alerts

Turn on response notifications, and assign people to handle timely questions on time, surprising your customer with quick responses.

The binds.co Platform Alerting System enables managers and teams to track and monitor opinions or issues in real time. Notifications can be triggered by email or SMS.

Answer

Interact with your customers in real time, like in a conversation

The Close the Loop tool allows you to respond to customer issues, fulfill requests, initiate promotional campaigns, deliver benefits, send positive and thank-you messages to company fans.

Listen to all customers

Any journey, on any channel.

Responsive questionnaires designed to provide a personalized experience, whether on mobile or desktop.

Connect with customers via email, SMS, tablets or totems

Trasform comments into structured actions

Customers give very powerful feedback through unstructured survey text. The Text Analysis Tool uses Artificial Intelligence techniques to automatically analyze these text feedbacks, so you can understand the most critical points of the journey.

Engage customers and employees

Engage customers, employees and managers, and increase customer response time with automatic customer journey alerts by email or SMS.

Close the Loop Chat

With Close the Loop Chat You can meet the real-time demands of customer satisfaction survey responses. The news is that this feature allows the company to interact with the consumer through a chat, available on the platform, and the customer receives feedback in their email as in a conversation.

...

Talk to Us!

Let’s chat about your project.

+55 11 2985 2980            +55 11 2305 5250            hello@binds.co

Or..

Create Demo Account